Two great posts reflecting on how well library customers (who are not in the building) are being served.
David Lee King asks the hard questions and a library director reflects on how well his library is doing.
Why do some librarians still think that dealing with online chat is an extra that can be ignored in preference to f2f and telephone enquiries? The comments on David's post are worth reading through.
David Lee King asks the hard questions and a library director reflects on how well his library is doing.
Why do some librarians still think that dealing with online chat is an extra that can be ignored in preference to f2f and telephone enquiries? The comments on David's post are worth reading through.
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