Clipping from Library Journal's article on Aaron Schmidt.
"In most cases, getting in touch with the library will be faster, and you'll get a better answer. AIM us: thommyford."
It did the trick. As Schmidt wrote in his own blog, Walking Paper, "Today I received my 100th question via AIM. We've increased our availability to patrons for no cost, and I've helped patrons who otherwise wouldn't have been helped. I've done more YA readers' advisory in the past two months than I have in the previous two years. I can't help but think that I'm breathing some life into libraries for these kids."
Another idea for communication with library users.